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Coming to an outpatient appointment at the hospital

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Preparing for your child’s outpatient appointment

If your child has been offered an appointment for one of our clinical services you will have received a letter or phone call.

Our Outpatient Appointments are held in a number of locations:

  • The Royal Hospital for Children, Glasgow
  • Other hospital locations across Greater Glasgow & Clyde (GGC)
  • Local healthcare centres and community locations across GGC
  • Shared Care clinics are carried out throughout Scotland
IMPORTANT: As we are trying to prevent the spread of coronavirus many appointments are being carried out remotely, via Telephone Call or Attend Anywhere. If your letter tells you that your appointment will be delivered remotely, you can find more information here.

We are still carrying out face-to-face appointments. If we decide a further face-to-face appointment is needed we will let you know during your remote appointment.


It’s important you check the location of your appointment very carefully.

COVID-19 - enhanced precautions

As a precautionary measure in view of the current pandemic and the social distancing measures being implemented by GG&C, we request you adhere strictly to your child’s appointment time and enter the building no earlier than 5 minutes before the allocated appointment time.

Where possible, the patient and only one parent/guardian should attend and no other siblings.

If anyone in your household, has any symptoms of coronavirus please do not come to the hospital. You should call the Booking Centre on 0141 347 8850 / 0800 592087 as soon as possible to reschedule the appointment.

We have re-organised our clinics to ensure there are fewer patients waiting in the Outpatient Department at any one time and the seating arrangements within the department are separated to help with social distancing.

There are now limited play facilities in the waiting area and therefore suggest you bring something from home to keep your child entertained.

Cancelling an appointment

If your child cannot come to their appointment, or their appointment is unsuitable, please tell us as soon as possible by phoning the telephone number on 0141 3478850 or 0800 592087 or

email: Appointmentsbookingcentre@ggc.scot.nhs.uk. If contacting us by email you will need to include:

  • Name of child the appointment is for
  • CHI number or Date of Birth
  • Consultant name
  • Date and time of appointment
  • Reason - if unable to attend is a further appointment needed?
Please remember that another family may be able to use the appointment if your child cannot come.
Illnesses and infectious diseases

If your child has been in contact with, or is recovering from, an infectious disease like COVID-19, chicken pox or measles or has had any recent illnesses such as a fever, diarrhoea, vomiting or any new rashes or spots (unrelated to their condition), please phone 0141 452 4113 between 9am and 5pm, Monday to Friday. Ask to speak to one of the staff nurses, who will let you know whether we need to re-arrange the appointment for when your child is better.

Symptoms of Coronavirus in Children 

High temperature - you do not need to have a thermometer. If your child is unwell and feels hot to touch this is a high temperature
A new, continuous cough – this means coughing a lot, for more than an hour, or 3 or more coughing episodes in 24 hours
A loss or change to sense of smell or taste – this means they cannot smell or taste anything, or things smell or taste different to normal
Help with specific needs

If you need help with any of the following please telephone the number on your appointment letter:

  • Sight, hearing or require an interpreter
  • Mobility, specialised equipment or any other need.
Who can come to the appointment?

During COVID-19 we are asking for our patients and their parents understanding that it is safer for everyone if we reduce the number of people coming into a hospital.  For this reason we ask that your child is accompanied by one parent or carer (who can provide consent) for outpatient appointments.  We know there may be exceptions to this, and would ask you to use your discretion in making the appropriate choice.

What should you bring?
  • Your child’s appointment letter
  • A note of all medicines your child is currently taking including any vitamins, herbal, homeopathic or alternative remedies
  • Repeat prescription list (if any)
  • Any questions you may have for the doctor (You may want to write these down to help you remember)
Please come prepared with face coverings for everyone aged 5 and over (where clinically appropriate). Face coverings should be in place prior to coming into the main entrance area, and remain in place throughout your visit unless instructed otherwise by clinical staff.

Helping your Child at Hospital Appointments:

It is a good idea to bring favourite toys, books, hand held games etc. with you to keep your child distracted and relaxed while waiting for their appointment. You may also want to bring a drink and a snack for them.

Arrival

The information provided in this section is particularly relevant if you are attending the Outpatient Clinics at The Royal Hospital for Children, Glasgow.

On entering the hospital please sanitise or wash everyone’s hands.

You will be greeted at Reception by one of our Glasgow Children’s Hospital Charity Welcome Guides. 

Outpatient Check-in System
During the current COVID pandemic our out-patient Check-in system has been closed and all patients should report to the main reception

Please note:
We will ask you to let us know if your child’s personal details (e.g. address or phone number) have changed.

 

Where should you go?

When you have checked in, we will direct you to a clinic location to wait until you are called. The outpatient waiting area can get very busy. It is important you supervise your child at all times.

Quiet waiting area

If your child is distressed by our busy, noisy waiting area, we have a separate small, quiet waiting area.  Please ask a member of clinic staff to direct you to this area until you are called.

When will we see your child?

We see patients in appointment order. We ask that you arrive no earlier than five minutes before your appointment time, as coming early won’t mean that we can see you earlier, and it will make it more difficult for everyone to socially distance. We try hard to see patients on time, but delays may sometimes happen. We will explain any delays.

If you are late for your appointment, we may not be able to see your child on the day and may have to reschedule the appointment. If you know you are going to be late, it is important to let us know as early as possible so we can give you advice about whether we will be able to see your child.

Who will you see?

Your appointment letter will tell you the name of the professional you are seeing and the clinic.

If you are due to see a medical Consultant, you may see the Consultant’s Specialist Registrar instead (an experienced, qualified doctor who works with the Consultant).The Consultant will remain in overall charge of your child’s care and the Specialist Registrar will update them. Your child may be examined by a Nurse Practitioner (an experienced nurse who has undertaken additional training) instead of a doctor.

There are many other professionals who your child may see for specific treatments. These professionals include Dieticians, Physiotherapists, Orthotists, Audiologists, Occupational Therapists, Speech and Language Therapists, Pharmacists, Psychologists, Neuropsychologists, Liaison Psychiatrists, Nurses, Nurse Specialists, Nurse Therapists, and Play Specialists etc.

How long will the appointment take?

Please allow up to an hour for a face to face appointment. Telephone and video appointments may vary. Clinicians will try to keep to appointment times as much as possible but, particularly with telephone appointments, times may vary due to clinical pressure.

The Royal Hospital for Children is also a teaching facility. This means that doctors sometimes have medical students present during their clinics. If you would prefer not to have students during your appointment, please inform a member of staff.
Before you go home

At the end of the appointment, we will tell you if we want to see your child again, and if so, when. In this case, you can go to the reception desk in the main foyer to make another appointment, or a further appointment date and time will be sent to you in the post.

Editorial Information

Last reviewed: 23 August 2021

Next review: 23 August 2022