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Who we are

Having a child in hospital as an inpatient or an outpatient can be a worrying time. Having the right information and support at the right time is important. The Family Support and Information Service offer a friendly, comfortable and safe space. Here there is time to ask questions & receive support on any matter that is important to you or your family.

What services do we offer?

We work with a wide range of partners and our experienced team provide support, information and direct referrals to services that include:

  • Young Person’s Family Fund and other financial support
  • Caring for relatives and friends
  • Money advice 
  • Complaints and concerns about the NHS
  • Anxiety, stress and depression
  • Stopping smoking
  • Alcohol and drugs
  • Physical activity
  • Weight management
  • Pet fostering
  • Support groups and services

Service leaflet

 

Contact us

Please note: The Family Support & Information Service is unable to cancel or rearrange hospital appointments. You can find information about how to cancel or rearrange an appointment here.

Opening Hours: Monday to Friday, 10am to 4pm

Where to find us

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Editorial Information

Last reviewed: 14/05/2025

Next review date: 31/05/2028